Kiu Japanese Restaurant

I ordered their bara don. The rice was a bit hard today but overall very fresh and good deal ($18) for a don. Their seasonal dessert is an earl grey raspberry ice cream which was surprisingly good and very smooth texture - very well balanced flavor between the two.

December 25, 2024 on Google

Beautiful restaurant. Food was great! Chef Toshi is an amazing chef. Servers were very polite nice and made sure you have enough drinks all the time. Underground parking is convenient, just go straight up to the restaurant.

December 23, 2024 on Google

I treated my parents to a dining experience at this establishment, where they savored the Kingyo six-meal course, which I selected for them. We also enjoyed additional menu items. Their meal was presented in an omakase-style format, much to their delight, and the service was exemplary. The server provided detailed explanations for each course, enhancing their enjoyment. They particularly appreciated the innovative dessert. The restaurant's subdued ambiance facilitated comfortable conversation.

December 23, 2024 on Google

The food is always pretty good and they have a great menu rotation. What I love most is how amazing the staff here are! Everyone is super nice, very attentive and friendly. The only thing I would say they can change would be lowering the music a bit.

November 24, 2024 on Google

Please train your management team further, I feel the management here could use some improvement. We dined on a Thursday evening, and while the servers were attentive and provided good service, our experience was soured by one dish—the fried scallops. Unfortunately, the dish was completely inedible. We each took a small bite, immediately found it unpleasant, and informed the server. Despite this, we continued to order several other dishes, with our total bill coming to over $200 for just the two of us. We assumed the scallops would be removed from the bill, but when the check arrived, the server explained that the "executive chef" had done a quality check and deemed the dish fine. However, to us, it tasted rotten. If you weren’t going to remove the dish from the bill, we at least would have appreciated a heads-up so we could have taken it to go, rather than letting it go to waste. To make matters worse, the scallops weren’t even discounted until we brought it up at the time of payment. I was surprised and disappointed that the dish, which we barely touched (only half a bite each of the four pieces), wasn’t comped, especially given how unpleasant it was. We’re not typically the type to send dishes back, but the way this was handled by management has completely turned me off from returning. I won’t be coming back, and I’ll be advising friends and family to avoid this place as well.

November 15, 2024 on Google

We recently dined at this restaurant after hearing about its reopening under new management and a revamped menu. Unfortunately, the experience did not meet our expectations, especially considering how much we used to love this restaurant before the changes. The food and service used to be excellent and justified the price point. Sadly, that is no longer the case. The service, while attentive, lacked the expertise we anticipated for a high-end establishment. One major misstep was when a server incorrectly introduced a dish as wagyu when it was actually Angus steak. In comparison to the previous management, the service now feels far less polished, despite the significantly higher cost. With an automatic 20% tip on a $200 per person meal, we expected much more professionalism and care. While the food and plating do look nice—like other reviews have mentioned, it’s certainly Instagrammable—the quality of the food was a disappointment. The brandy shrimp and Nigiri set were disappointing, comparable to what you'd find at a very casual sushi restaurant. Every other dish we ordered—black cod, baked oysters, fish crudo, calamari, and yuzu mayo prawn—was equally underwhelming. Nothing wowed us, and for the price point, we expected far better. We also booked the karaoke VIP room, which was one of the main reasons we chose this venue. Unfortunately, the karaoke machine took the entire dinner to load a few songs, leaving us unable to enjoy the private room. Given that it was a key factor in our booking, this was a significant disappointment. Overall, we are deeply disappointed with the restaurant’s new direction and would no longer recommend it to anyone. We hope the management can make improvements, but for now, this is not the great experience it once was. Lastly, beware that the menu on their website do not have the most updated prices.

October 21, 2024 on Google

Walking in, i was greeted with smiles by the server at the front desk and that already set the tone for a warm, welcoming experience. I ordered sushi tasting platter, calamari, and lamb and all of the dishes were spectacular. They were all unique in terms of flavour, texture and aesthetic. On top of that, the drinks were phenomenal! I had the pleasure of trying the Tokyo GodFather, which paired really nicely with all the food i had served to me. Im glad to say my experience here at Kiu was amazing! Can’t wait to come back here for dinner again!

October 4, 2024 on Google

Kiu is under new management. All reviews prior to Oct 2024 should be disregarded. Food is mediocre for a restaurant that presents itself as high end. They aren't as good as the former Kiu menu. The food seems confused. Sashimi is thinner and lower quality than before the management change. Tummy felt unwell after eating. I ordered a yuzu pepper grilled chicken dish for my toddler and told the waiter it was for a baby. The waiter did not warn us the dish was super spicy even without the seasoned skin so we had to order a second main course for her. When we asked about the spice level the waiter had no idea about the menu and needed to ask the kitchen. Service, wait staff, hostess, kitchen, and manager were a chaotic disaster. Only 4 out of 7 courses arrived to the table. We were at the restaurant for over 2 hours and waited for an hour with nothing arriving and nobody updating on the situation. We were lucky already because we got some food since we were at the first table. The other customers left with no food after several hours and were still waiting for a discounted bill. Hostess asked us to be ready to vacate the table for the next booking...we would love to if you would bring us the food so we can leave. After inquiring with multiple staff and the manager many times (this took an hour) they said food in 5 minutes. I needed to pack it to leave because my baby had been sitting for 2 hours and is crying now. They still had delays and I had to ask multiple times to figure out the bill and resolution. Got my final food items as take out, it was not worth the wait it was like garbage. They packed melting ice cream with a tart 🙄. Honestly they are lucky customers did not get up and leave without paying and nobody could blame us after getting no food and service. As I said we got some food. Many tables that arrived after had no food at all. The table beside us only got the first appetizer and then tried to get the bill to leave after waiting over an hour for nothing. The restaurant needs to do less social media promotions and collabs and work on hiring more staff and training.

June 11, 2018 on Google