Chica's Chicken

Restaurant Review The food here is undeniably good—flavorful, well-seasoned, and cooked to perfection. The chicken sandwiches, though on the smaller side, pack a punch in taste and are clearly the highlight. However, the overall experience left something to be desired. When we arrived, we were told there would be a 15-minute wait, despite the fact that there were only two other customers in the restaurant. Unfortunately, we ended up waiting over 30 minutes for two meals, which was frustrating and unnecessary given the lack of a crowd. It felt like the staff was disorganized, which took away from what could have been a much more enjoyable visit. Another detail worth mentioning: one of the employees was wearing a hairnet, but it didn’t even cover half of her hair. It made me wonder why she was wearing it at all if it wasn’t being used properly. Cleanliness and attention to detail are just as important as good food in any restaurant setting. While I’ll definitely be back in the future to enjoy the flavors again, I’m hoping to see improvements in how the restaurant is managed and run. This spot has a lot of potential, but they need to get their service and standards up to match the quality of their food.

December 5, 2024 on Google

Just as good as the Toronto Location!! The chicken was made fresh to order and cooked perfectly ! I got the sweet heat sando! And it was amazing! The service was also fantastic! The staff were very welcoming and very engaging. Will definitely be back

November 17, 2024 on Google

Been to the Toronto location too many times to count and was excited to see them open in Whitby. Unfortunately it appears that they are shortchanging customers in terms of portion sizes. They use different take out boxes than the Toronto location which are sizably smaller and give way less chicken..I ordered the bites and got SIX in the entire portion. Given I paid $12+ for the bites, they need to honour the expected portion sizes. What we got is unacceptable. I hope they clean this up quick. The food is still great, but the portion sizes and lack of care for service in this manner is very disappointing. I guess this is what happens when you start franchising out.

November 16, 2024 on Google

This is definitely the best chicken sandwich I’ve had! Packed with flavour and served fresh. The chicken was perfectly cooked. I got the OJ sando with medium-hot spice level. It definitely had a kick to it. The waffle fries were also amazing, can never go wrong with those.

November 4, 2024 on Google

Welcome to Whitby, Chica's Chicken! I dropped in to this new location during their soft opening period and was impressed with their flavours. My friend and I had their Bone-In, Nashville-Spiced Chicken, OG Bites, and OG Nashville-Spiced Sandwich, along with a few sides. Their Nashville Spiced Fried Chicken was ultra crispy and delicious. The pieces were huge and moist. This 2pc meal included a small side of choice, pickles, bread, and sauce. We also had their OG Bites - boneless pieces of crispy chicken, tossed in Nashville spices. Yummy! Their OG Nashville-Spiced Sandwich was another winner, topped with slaw, pickles, and Chica's sauce, served on Texas toast but we opted for a brioche bun instead. Our sides included a great slaw, crispy waffle fries, and delicious deep fried pickles. All really good! Everything was cooked to order, ensuring freshness. The chicken had great crispy texture and flavour. Nashville style chicken is usually quite spicy but you have a choice of heat level. When they say hot, they mean HOT!

November 3, 2024 on Google

I regret trying them out during their grand opening as it appears they are still working out some kinks and cannot handle a high volume of orders. They did not time my order correctly since it took an additional 30 minutes to receive my order even though I scheduled it an hour and 10 minutes in advance. When I did receive my order, the sweet heat chicken bites were cold and small as if they were end pieces and crispy buffalo sando too was cold. While the chicken wings were fresh, juicy and crispy it lacked the lemon pepper seasoning. I’ve had great experiences at their other locations so I’ll give them the benefit of the doubt. But this was not what I was expecting from a spot with a good reputation and on bib gourmand multiple years in a row. Hopefully they eventually iron out the kinks here but for now I would just avoid this location.

November 2, 2024 on Google

This was the BEST chicken sandwich I've ever had. We got the OG Sandwich (mild medium) and the chicken bites (medium) and it was a religious experience. The light crunchy batter drizzled with hot sauce paired with the coleslaw and soft bread was absolute perfection. The chicken in the sandwich AND bites was fall apart tender with the crunchiest shell. For a place that just opened, I was so impressed they hit it out of the park on the first try. I'll 100% be returning next weekend to try another sandwich!

October 27, 2024 on Google

Chica’s Chicken in Whitby nails Nashville-style hot chicken. Their Nashville chicken sandwich is a highlight: juicy, perfectly spiced chicken on a soft bun with crunchy pickles and creamy slaw that balance the heat just right. The chicken bites are just as impressive—crispy on the outside, tender inside, and bursting with flavor. Each bite has that signature Nashville seasoning, and you can even adjust the spice level to your preference. The casual, welcoming atmosphere and friendly staff add to the experience, making Chica’s Chicken a go-to spot for bold, comforting flavors in Whitby.

October 26, 2024 on Google